About the role
Customer Support/Virtual Assistant
**Company:** Vonza Africa
**Location:** Ikeja, Lagos, Nigeria — On-site/Location-dependent
**Employment Type:** Full-Time
**Work Schedule:** 9 AM – 5 PM
**Experience Level:** Not Specified
**Salary:** Not Disclosed
### About the Role
Vonza Africa is hiring a Customer Support / Virtual Assistant to assist customers, respond to enquiries, resolve issues, and provide administrative support.
Applicants must reside in Lagos and live within a 20-minute drive of Ikeja.
### Key Responsibilities
- Respond to customer enquiries through email, live chat, and social media.
- Resolve customer issues politely and professionally.
- Guide users on how to use the company's platform.
- Escalate technical and billing issues to the appropriate team.
- Follow up with customers to ensure their issues are resolved.
- Maintain a friendly and professional communication style.
- Handle Virtual Assistant duties.
### Requirements
The advert does not state specific educational qualifications or years of experience. Applicants should confirm any additional requirements with the company.
### How to Apply
Send your CV to:
**Email:** [africa@vonza.com](mailto:africa@vonza.com)