About the role
Customer Service Representative
Company: Persona
Location: Fully Remote (Work from Anywhere)
Job Type: Full-Time
Employment Type: Long-Term Position
Level: Entry Level
Sector: Customer Service / Customer Support
### About the Company
Persona is a global recruiting and staffing company that connects exceptional talent from 98 countries with leading companies worldwide. Founded in 2018, the company recruits professionals for top organisations, including Fortune 500 companies, fast-growing startups, and other high-performing businesses.
Persona offers remote career opportunities across various fields, including customer service, operations, finance, marketing, project management, and more.
### About the Role
Persona is seeking Customer Service Representatives to help its client companies deliver excellent customer experiences.
The role involves responding to customer enquiries through chat and email, maintaining customer records, monitoring product feedback, and resolving routine customer issues.
This opportunity is suitable for early-career candidates who are people-oriented, comfortable using technology, and interested in building a career in customer service. No previous work experience is required.
### Key Responsibilities
\* Respond to customer enquiries through chat and email with professionalism and accuracy.
\* Monitor customer feedback and share important observations with relevant teams.
\* Maintain accurate customer records using CRM and helpdesk systems.
\* Work with team members to resolve customer issues.
\* Follow up with customers, assist with onboarding, and conduct satisfaction checks.
\* Provide friendly and helpful customer support throughout the customer experience.
\* Identify potential sales opportunities and refer qualified leads to the sales team.
\* Handle customer complaints and escalate complex issues when necessary.
\* Develop good knowledge of the company’s products and services.
\* Track customer satisfaction and personal performance metrics.
Requirements
\* Fluency in English.
\* Strong written communication and customer service skills.
\* Comfortable using modern applications and helpdesk technology.
\* Ability to work full-time and commit to a long-term position.
\* Ability to work U.S. business hours (Pacific, Central, or Eastern Time).
\* No previous work experience is required; customer-facing experience is an advantage.
### Preferred Qualifications:
- Associate’s or Bachelor’s degree in any field.
- Familiarity with Zendesk, Intercom, Freshdesk, or HubSpot Service.
- Previous experience in retail, hospitality, or BPO customer service.
### Tools & Technologies
Zendesk, Intercom, Freshdesk, HubSpot Service, Gorgias, Slack, Zoom and Google Workspace
What the Company Offers
- Competitive, industry-leading salaries.
- Permanent work-from-anywhere opportunities.
- Career growth and advancement opportunities.
- A collaborative and fast-paced work environment.
- Supportive and people-focused company culture.
- Payment in your preferred currency.
- Full employee benefits.
Note: This is a full-time, long-term remote position dedicated to working with one client company. Persona provides onboarding and ongoing employment support.